Support center
Collect useful evidence without exposing more data than necessary.
The fastest support path starts with health checks, exact versions, reproducible steps, and a reviewed diagnostic export.
Run health checks
Check database access, folder permissions, backup state, and available disk space.
- Record failed check names and timestamps
- Avoid repeated destructive retries
- Confirm whether Codex was open during the issue
Prepare the support package
Export only the logs and configuration needed for the issue.
- Preview every included item
- Mask account names, private paths, serials, and order data
- Include application version and reproduction steps
License and purchase support
Use the appropriate evidence for activation, deactivation, payment, or fulfillment questions.
- Never send a full serial in ordinary email
- Include the external order reference for payment issues
- Describe the old and new device state for license moves
Choose the issue category
Separate application behavior, backup or restore, licensing, and external payment issues before collecting evidence.
- Use operation history for application failures
- Use integrity results for backup or restore issues
- Use the external order number only for payment enquiries
Restore and data recovery
Stop repeated cleanup attempts when expected data is missing.
- Record the original path and approximate deletion time
- Keep the backup folder unchanged during investigation
- Include the integrity result and selected conflict option
Privacy review
Support evidence should contain only information required to reproduce or diagnose the problem.
- Remove complete serials and order documents unless specifically required
- Mask Windows account names and private project paths
- Review exported logs and screenshots before sending
A complete request
A useful support request identifies the product build, environment, action, expected result, actual result, and timing.
- List concise reproduction steps
- Attach the redacted support package when relevant
- State whether Codex was open and whether the action was retried
Organize Codex conversations, handoffs, and backups